Cancellation policy– All trips cancelled 24 hours prior to the trip departure will receive a full refund. Cancellations less than 24 hours prior to the trip departure will not receive a refund. River Cruiser Kayaking may need to reschedule trips with less than 24 hours notice(typically the morning of)if water levels are too high or if there are lightning storms the day of your trip.
Alcohol/Illegal Substance policy -We do not allow anyone to kayak under the influence of alcohol or drugs. Please do not bring alcoholic beverages. Anyone attempting to bring alcohol or appearing to be under the influence of alcohol or drugs will forfeit their trip with no refund.
PFD / Footwear policy– We require all guests kayaking the river to wear a personal flotation device ( life preserver). Guests will also be required to wear the appropriate footwear(no flip-flops). If a guest refuses to wear the proper safety gear, they will forfeit their trip with no refund.
Cell phone policy– We require one member of your party to bring a cell phone with them on your trip.
Departure policy-We will leave promptly at the scheduled times.
If a guest is not at the meet up point at their scheduled time, they will forfeit their trip with no refund.
Equipment damage or loss policy– Any damaged or lost River Cruiser Kayaking property will be billed to the customer for repair or replacement.